Cooperativa de Ahorro y Crédito Santa Anita

Mission:

Existimos para apoyar el desarrollo integral de la comunidad prestando servicios financieros y no financieros acorde a sus necesidades, con ènfasis en el sector rural, a travès de liderazgo y administraciòn eficiente, con personas comprometidas y capacitadas, tecnologìa moderna e infraestructura ... Read more

Background and Main Challenges:

Ser una organizaciòn en la cual sus socios se identifiquen y sean actores de su propio desarrollo a travès de una cooperativa sòlida, àgil y socialmente comprometida.

Address:

Imbabura 883 y Vicente Rocafuerte

Cotacachi

Imbabura

Ecuador

Phone:

593 06 2916031

Fax:

593 06 2915226

Email:

coacsantaanita [at] andinanet [dot] net

Website:

www.coacsantaanita.com

Main Funding Sources:

Grants

Loans

Savings

Shareholder Capital

Products and Services:

Loans

Voluntary Savings

Insurance

Funds Transfer Services

Looking for (Investment Types):

Donations

% Operations Comprised by MF:

91 - 100

Date established:

Jan 1 2002

FYE:

31-Dec

Current Legal Status:

Credit Union / Cooperative

Regulated:

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Clients living in rural areas	1
Women	2
Adolescents and youth (below 18)	3
Clients living in urban areas	4
+ Development goals (ranked by importance)
Increased access to financial services	1
Poverty reduction	2
Employment generation	3
Development of start-up enterprises	4
Growth of existing businesses	5
Youth opportunities	6
Gender equality and women's empowerment	7
Improvement of adult education	8
Children's schooling	9
Health improvement	10
Water and sanitation	11
Housing	12
+ Poverty targets
Low income clients
+ Governance
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
Microcredit for household needs/consumption
Loans for agriculture
Loans for education
+ Savings products offered
Voluntary savings accounts
Compulsory savings accounts (cash collateral)
Fixed term deposits
Special purpose savings accounts
+ Compulsory insurance products required
Compulsory credit life insurance
+ Voluntary insurance products offered
Voluntary life insurance
+ Other financial products and services offered
Debit/credit card
Remittances services
Todo lo referente a SRI Régimen simplificado, soat y matriculacion
+ Non-financial services offered
+ Enterprise services offered
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Declining balance interest method
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Client retention/drop-out rate
Portfolio quality
+ Social responsibility to the environment
This institution raises clients' awareness about environmental impacts
+ Poverty measurement tools in use
Grameen Progress out of Poverty Index (PPI)

Partnerships

Current
Name	Relationship
AVMEI CIA. LTDA	Vendor
Oikocredit	Funding
RFR	Network Affiliation

MFI Report